Voiding a ticket is sometimes necessary, but without the “why,” it can create questions later. When you void a ticket in Material Pro, you can also record the reason. That note stays with the ticket, giving your team a complete and reliable record that can be referenced at any time.
What’s new
With Voided Ticket Notes, dispatchers can:
- Add a clear explanation each time a ticket is voided.
- Provide immediate context for faster and more accurate billing.
- Maintain accurate records for audits, customer questions and internal reporting.
Why it matters
Having a consistent record of why tickets were voided keeps the whole team aligned. It supports better communication, helps resolve issues faster, and builds a history that you can trust. Whether it is to answer a customer’s question next week or to review patterns in ticket activity months from now, the information is ready and waiting.