Expect artificial intelligence to impact all aspects of the fulfillment process.
Through the advent of mobile technology combined with powerful artificial intelligence (AI) programming, the customer can now see everything spanning truth and lies. Woe be upon the dispatcher who continues to embellish delivery and truck statuses—yet the ready mixed concrete (RMC) producer still needs to make money. In this Tech Trends article, BCMI President Craig Yeack discusses how AI will impact all aspects of the RMC fulfillment process. The most obvious will be a constant stream of small suggestions—nibbles, if you will—to the customer, dispatcher, batcher, etc.